SquareOne Nutraceuticals products are backed by a 30-Day Money Back Guarantee. So, if for any reason you are unhappy with a product, you can return it within 30 days for a refund. To ensure your refund is processed quickly, follow the instructions for the Refund Policy below. Please note, some international orders may qualify for a time extension; contact Member Support for details.
The Money-Back Guarantee is available only on regular size, single unit product purchases. Sample size, product packs, multi-unit purchases (e.g., Buy 2 Get 1 Free), Promos, and Limited Time Offers (LTOs) do not qualify. Be advised that for any given product, a refund is only available one time; any subsequent purchases of that same product do not qualify for a refund.
SquareOne Nutraceuticals has a 30-day refund policy on product purchases. Refunds are only available on regular size, single unit product purchases. Sample size, product packs, multi-unit purchases (e.g., Buy 2 Get 1 Free), Promos, and Limited Time Offers (LTOs) do not qualify. Be advised that for any given product, a refund is only available one time; any subsequent purchases of that same product do not qualify for a refund. Refunds are given based on the original purchase price. There is a 25% restocking fee of the original purchase price for any product refund. Shipping and handling charges are non-refundable. The one-time sign-up fee for distributors is also non-refundable.
To be eligible for a refund of a product purchase, you must submit a refund request to Member Support within 30 days of the original order date. Refunds are only given if this 30-day requirement is met. No exceptions can be made. Please note, some international orders may qualify for a time extension; contact Member Support for details.
To request a refund, submit a Support Ticket via your online SQ1 Back Office. Be sure to include the order number. Once the request is processed, Member Support will provide you with a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. To be eligible for a refund, all unused portions of the product must be returned, and the return package must be postmarked within the 30 days of the original order date. Mail it to the SquareOne Nutraceuticals Fulfillment Center, Attn: RMA # [REQUIRED: List the number issued to you by Member Support for this return; instructions provided above.], Layton, Utah 84041, USA.
Be advised that we do not accept – nor issue a refund for – returned orders without a proper RMA # (Return Merchandise Authorization number). So, before mailing us a return, contact Member Support so we can issue you the required RMA # to print on the outside of your return package.
Also, be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused.” Nor do we accept C.O.D. returns. You are responsible for all costs related to shipping back the product and ensuring it arrives to us without damage. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item). Therefore, we recommend insuring your return package for your protection.
Be advised that a refund will not be issued until after the returned product is received and processed by the SQ1 Fulfillment Center. Therefore, we recommend you get delivery tracking for your return package, so you have proof that it was shipped and delivered to SquareOne Nutraceuticals.
After we receive the return, the refund will be issued to your E-Wallet account or credit card. Shipping, handling, and any other fees are non-refundable.
If for any reason, you want to exchange the product you ordered for a different one, you can do so as long as the following criteria are met. Be advised, there is a 25% restocking fee of the original purchase price for any product exchange. In order to qualify for an exchange, the product to be returned must be unopened, in new condition, and include all original packaging materials. In addition, you must submit the exchange request within 30 days of the original order date. Please note, some international orders may qualify for a time extension; contact Member Support for details. You are responsible for all costs related to shipping back the product and ensuring it arrives to us without damage. Therefore, we recommend insuring your return package for your protection. The return package must be postmarked within 30 days of the original order date. Exchanges are only given if all of these requirements are met. No exceptions can be made. To request an exchange, submit a Support Ticket via your online Back Office. Be sure to include the order number.
Be advised that not all products, packs, and promotions are available in all markets. Different ones may be available in certain markets. Check the online ordering page for a list of those currently available in your market.
At SquareOne Nutraceuticals, there is no cost to become a customer. There is a small, one-time non-refundable sign-up fee to become an affiliate/independent distributor (Influencer). Both Customers and Influencers are classified as “Members” and have the option of purchasing products from SquareOne Nutraceuticals. Influencers are also given access to a business system and training materials should they choose to participate in the SQ1 business opportunity. There is no long-term commitment or timeframe in which a customer or Influencer must purchase products. Members may cancel their orders at any time and for any reason; follow the instructions below. Be advised that cancellations must be made at least 24 hours in advance of when you want them to go into effect. Orders often ship within 12 hours of being placed on workdays, so check your order carefully before confirming; we cannot cancel an order that has been shipped. Moreover, commissions can still be earned by Influencers who do not personally purchase products as per the SQ1 Influencer Compensation Plan provided on the Site.
In consideration for the products you order from SquareOne Nutraceuticals, you agree to pay the sums listed at the time such sums are due and owing. All prices are listed in USD. If a member’s credit card is declined for the payment due, the transaction will not go through in our system. SQ1 Member Support will answer any of your billing questions or concerns within 24 hours. Please always contact them first with any issues you may have and be sure to reference the specific order number. Authorization for the Company to provide and bill for the services and products is obtained by way of your electronic signature, credit card authorization, or voice affirmation as sanctioned by the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act.
